Term and Conditions

Welcome to Trail Shoe Store! These Terms and Conditions (“Terms”) govern your use of our website (www.trailshoestore.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.

1. About Trail Shoe Store

Trail Shoe Store is an online retailer specializing in high-quality footwear and apparel for outdoor enthusiasts and urban explorers. Our products include boots, clogs, hiking shoes, sandals, sneakers, athletic shoes, and related clothing items.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s operation or security
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to monitor settings or product updates.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are designed for outdoor activities and casual wear. Please choose products appropriate for your intended use.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia.

5.3 Customs and Import Fees

International customers may be responsible for additional customs fees or import taxes, which are not included in our prices.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused, in original condition and packaging
• All tags must be attached
• Footwear must show no signs of wear

Non-returnable items: For hygiene reasons, we cannot accept returns on socks and undergarments unless defective.

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receipt
2. Wait for approval and Return Authorization Number (RAN)
3. Package items securely with RAN clearly marked
4. Ship to our return center at:
   Trail Shoe Store Returns
   2419 Wolf Pen Road
   San Francisco, CA 94107
   United States

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Limitation of Liability

Trail Shoe Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, USA.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Mail: Trail Shoe Store, 2419 Wolf Pen Road, San Francisco, CA 94107, United States