Welcome to Trail Shoe Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our team at [email protected].

About Our Products

What types of footwear do you specialize in?
We specialize in adventure-ready footwear including hiking boots, trail shoes, sandals, loafers, and athletic sneakers. Our curated selection is designed for performance across various terrains and activities.
Do you offer clothing and accessories as well?
Yes! In addition to footwear, we carry a selection of performance clothing and shorts specifically chosen to complement our shoe collection for outdoor adventures.
How do I choose the right size for trail shoes?
We recommend consulting our size chart for each product. International customers can request a size matching consultation by emailing our support team. For hiking boots, we typically suggest going half a size up from your regular shoe size to accommodate thicker socks.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding select remote regions in Asia. Our warehouse is located in San Francisco, and we use premium carriers to ensure reliable delivery worldwide.
What are my shipping options?
We offer two shipping methods:
Expedited Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after processing)
Free Shipping: For orders over $50 via EMS (15-25 days after processing)
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive tracking information as soon as your order leaves our warehouse.
Can I track my international order?
Absolutely! All shipments include real-time tracking from our warehouse at 2419 Wolf Pen Road to your doorstep. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unworn condition with all tags attached. Please contact our team to initiate a return to our San Francisco hub.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit back to us.
How long do refunds take?
Refunds are processed within 3-5 business days of receiving the returned items at our warehouse. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or style, please place a new order after receiving your refund.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to serve our international community of adventurers.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full credit card numbers on our servers.
Do you charge sales tax?
We only charge sales tax for orders shipped to California addresses, in accordance with state law.

Customer Support

How can I contact customer service?
Our dedicated support team can be reached at [email protected] for all inquiries. We typically respond within 24 hours.
Do you offer corporate or bulk discounts?
Yes! We offer special pricing for trailblazing professionals and organizations purchasing multiple pairs. Please contact us with your requirements.
Where is your company located?
Trail Shoe Store is based in San Francisco at 2419 Wolf Pen Road, US 94107. Our warehouse operates from the same location to ensure quality control and fast processing.

“Just as our footwear bridges the gap between trail and town, we’re here to bridge any information gaps about your adventure gear. If your question isn’t answered here, our team is ready to help you prepare for your next journey.”

— The Trail Shoe Store Team